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Purchase and return policies

1. DEFINITIONS

1.1. Seller – Motobeast, MB, a company established and operating under the laws of the Republic of Lithuania, legal entity code 305681580, VAT payer code LT100013697913, registered office address Serbentų g. 53, Ukmergė, data collected and stored in the Register of Legal Entities of the Republic of Lithuania.

1.2. Buyer – a natural person at least 18 years of age purchasing goods for personal, family, or household needs, or a legal entity for business needs.

1.3. Store – the online store managed by the Seller, accessible at motobeast.lt.

1.4. Goods – agricultural products, food products, handmade or farm-origin goods, and other production manufactured and/or sold by the Seller.

1.5. Services – additional services provided by the Seller related to the preparation, packaging, and delivery of Goods.

1.6. Purchase-Sale Agreement – an agreement concluded between the Buyer and the Seller in accordance with these Rules.

1.7. Privacy Policy – a document regulating the processing of personal data in accordance with the GDPR.

1.8. Order – an order for the purchase of Goods submitted by the Buyer in the online Store.

2. GENERAL PROVISIONS

2.1. These Rules are binding on the Buyer and the Seller.

2.2. By placing an Order, the Buyer confirms that they have read and familiarized themselves with the Rules and the Privacy Policy.

2.3. If the Buyer does not agree with the Rules, they do not have the right to purchase in the Store.

2.4. Trade is conducted from the territory of the Republic of Lithuania.

2.5. The Seller has the right to change the Rules at any time. The new version takes effect from the date of publication.

3. CONCLUSION OF THE PURCHASE-SALE AGREEMENT

3.1. The Buyer submits an Order by filling in the required data.

3.2. The Order is considered submitted from the moment the payment is received.

3.3. A separate agreement is concluded for each order.

3.4. The agreement is considered concluded when the Buyer makes the payment.

3.5. The Seller has the right to refuse to fulfill an Order if it is not possible to implement it.

4. PRICE OF GOODS AND PAYMENT

4.1. All prices are indicated in euros, including VAT.

4.2. Payment is made electronically. You can pay for products using all methods offered by “Opay”.

4.3. Payment is required before delivery.

4.4. Ordering process: purchase products by adding them to the shopping cart, proceed to checkout, fill in all information required for delivery, choose a delivery method, and perform the payment after selecting the payment method.

5. DELIVERY OF GOODS

5.1. Delivery is carried out within the territory of the Republic of Lithuania.

5.2. All our products are delivered in two ways:

  • Omniva parcel terminal – 2.9 EUR
  • Courier – 4.5 EUR

5.3. When ordering goods, please note if the description includes the note IN STOCK (TURIME VIETOJE). If we have these goods in stock, we ship them on the same business day.

5.4. Other goods are shipped individually. Upon receipt of payment, we will deliver the products within 3-5 business days (if it was mentioned that they are “In Stock” when adding them to the cart).

5.5. Due to the poor post-COVID situation, the delivery of most goods may take longer. If you have any questions regarding when the goods will arrive, please always contact us by email or phone.

5.6. The Buyer must ensure the acceptance of the goods. If the Buyer does not accept the shipment, a re-delivery fee applies.

6. CANCELLATION OF THE ORDER

6.1. An unpaid order is automatically cancelled.

7. RIGHTS AND OBLIGATIONS OF THE BUYER

7.1. The Buyer must provide accurate data.

7.2. The Buyer is responsible for the improper use of the goods.

7.3. The Buyer must comply with the laws of the Republic of Lithuania.

8. RIGHTS AND OBLIGATIONS OF THE SELLER

8.1. The Seller has the right to suspend the Store’s operation without notice.

8.2. The Seller ensures the protection of personal data.

8.3. The Seller is not liable for damage caused by third parties.

9. WITHDRAWAL FROM THE REMOTE AGREEMENT AND RETURN CONDITIONS

9.1. The Buyer has the right to withdraw from the Goods within 14 days.

9.2. The return of purchased items is possible in accordance with the Order of the Minister of Economy of the Republic of Lithuania No. 4-243 of March 15, 2012, “Regarding the Amendment of the Order of the Minister of Economy of the Republic of Lithuania No. 217 of June 29, 2001 ‘On the Approval of the Rules for the Return and Exchange of Items'”.

9.3. When returning goods, the following conditions must be met:

  • The returned item must be in its original, orderly packaging;
  • The returned item must be fully complete;
  • The returned item must be undamaged by the Buyer and must not have lost its commercial appearance (this point does not apply in cases where defective goods are returned);
  • When returning an item, it is necessary to provide its purchase document and the warranty certificate (if it was issued).

9.4. Return exceptions and restrictions:

  • Electronic goods are non-returnable.
  • Individual orders are returned only with the suppliers’ permission and/or coverage of shipping costs.
  • Original parts are returned only with the suppliers’ permission and/or coverage of shipping costs.

9.5. If the Buyer ordered a product of the wrong size due to their own fault, the item may be exchanged for an additional fee.

9.6. Failure to comply with the listed conditions gives the Seller the right to refuse the returned item.

10. QUALITY OF GOODS AND WARRANTY

10.1. The Seller guarantees the conformity of the goods to the descriptions.

10.2. Measurement or natural product variations are not considered defects.

10.3. Defective goods are replaced or a refund is issued.

11. FINAL PROVISIONS

11.1. The law of the Republic of Lithuania applies.

11.2. All disputes are resolved through negotiations, and if unsuccessful, through court proceedings.

11.3. Consumer disputes are resolved by the State Consumer Rights Protection Authority (VVTAT) or via the ODR system.

12. ADDITIONAL REFUND AND CUSTOMER SERVICE POLICY

12.1. The Seller aims to ensure a high level of customer satisfaction and therefore provides the Buyer with an additional opportunity to return the Item and get a refund within 30 (thirty) calendar days from the date of purchase if the Buyer is not satisfied with the quality of the item.

12.2. Money for the returned item is refunded to the Buyer within 14 (fourteen) calendar days from the day the Seller actually receives the returned Item.

12.3. Upon receiving the Item, the Buyer must immediately check whether it was damaged during transportation. If damage occurred during shipping, the Buyer must inform the Seller immediately.

12.4. To return an Item, the Buyer must contact us by email: bsmkomanda@gmail.com, providing the following information: reason for return, order number, and if possible, a photo of the returned Item.

12.5. Upon receiving the returned Item, the Seller’s customer service department informs the Buyer by email or phone about the return confirmation and the progress of the refund.

12.6. To ensure fair use of the return policy, the Seller stipulates that one Buyer may use the refund no more than 2 (two) times during the entire period of cooperation.

12.7. The Buyer undertakes to choose Goods responsibly and, in case of doubt, to contact us for a consultation before purchasing at: bsmkomanda@gmail.com.

13. NOTE ON PRODUCT EFFECTIVENESS

13.1. The Seller cannot guarantee that every product purchased by the Buyer will meet the Buyer’s individual expectations or the intended result.

13.2. Before purchasing the Goods, the Buyer assesses the potential risk that the product may not work as the Buyer expected and agrees to this.

14. HELP AND CUSTOMER CONSULTATION

14.1. All questions related to: return of goods, refunds, order fulfillment, are resolved via email: bsmkomanda@gmail.com